Frequently asked questions

Tickets, transfers & resale

• Can I transfer my ticket to a colleague? Depends on SKU flags; guarded transfers require organizer approval workflows when fraud risk elevated.
• Why did price change minutes later? Dynamic tiers or currency FX adjustments recalculate within policy windows surfaced pre-checkout acknowledgement checkbox.
• Are tickets tax inclusive? Varies by jurisdiction; VAT/GST line items appear when legally required with downloadable invoices.
• Can minors attend alone? Age gates reference municipal statutes; guardian consent tokens may be prompted.

Exhibitors, insurance & build safety

• Why reject my liability certificate? Common issues: wrong named insured, missing additional insured clause, expiration before teardown date.
• Can I bring propane cooking demos? Only with fire marshal pre-approval tokens attached to booth profile.
• How do I book extra power? Use power order module before cutoffs; onsite surcharges may apply when bypassing deadlines.

Marketplace gigs & escrow

• When do funds release? After milestone attestations or auto-release timers if no disputes filed within grace windows.
• What if provider ghosts? Open dispute; trust team may freeze payouts pending mediation.
• Can I pay cash under the table? Strongly discouraged—platform protections void without structured flows.

Privacy, cookies & account deletion

Deletion requests may lag when finance holds exist; some logs anonymize rather than purge. Marketing opt-outs propagate within minutes; essential transactional emails may continue until settlement completes.

Hardware, kiosks & brutalist Wi-Fi

Always test offline sync before doors open. Carry spare Ethernet cables. Report SSID spoofing attempts to venue security + platform trust hotline concurrently.